To maintain composure under fire ask yourself "what do I really want here?"
"What do I really want?... it's not to make the other person squirm or to preen in front of a crowd. I want " your actual objective of having the conversation (such as cut cost).
"When we ask ourselves what we really want,... the problem solving part of our brain recognizes that we are now dealing with intricate social issues and not physical threats."
"Once you've asked yourself what you want, add one more equally telling question:
How would I behave if I really wanted these results?"
- "Crucial Conversations - Tools for talking when stakes are high"
"What do I really want?... it's not to make the other person squirm or to preen in front of a crowd. I want " your actual objective of having the conversation (such as cut cost).
"When we ask ourselves what we really want,... the problem solving part of our brain recognizes that we are now dealing with intricate social issues and not physical threats."
"Once you've asked yourself what you want, add one more equally telling question:
How would I behave if I really wanted these results?"
- "Crucial Conversations - Tools for talking when stakes are high"
No comments:
Post a Comment