"Social psychologist Steven Scher of Eastern Illinois University has identified five main elements of apologies: a simple expression of regret ("I'm sorry" "I apologize" or "Excuse me"); an explanation or account of the cause that brought about the violation ("I forgot to call you the other day with the information"); an expression of the speaker's responsibility for the offense ("what I did was wrong"); a promise of forbearance ("I promise nothing like this will happen again"); and an offer of repair ("What can I do to make it up to you?")"
- Psychology Today
- Psychology Today
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